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PRIVACY POLICY

Effective Date: November 2, 2026

MTIC (“MTIC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, services, Odoo system, and WhatsApp Business communications.

  1. Information We Collect

We may collect the following information:

• Your name, company name, telephone number, email address, and contact details.

• Messages and communications sent through WhatsApp, our website, or other communication channels.

• Order, invoice, delivery, payment, and transaction information.

• Documents and files exchanged in connection with our commercial relationship.

• Technical information necessary to operate, secure, and improve our services.

  1. How We Use Your Information

We use personal information to:

• Process and manage orders, sales, invoices, payments, and deliveries.

• Send receipts, invoices, delivery documents, and other business documents through WhatsApp.

• Respond to customer requests and provide support.

• Communicate information related to products, services, and transactions.

• Maintain the security and proper operation of our systems.

• Comply with applicable legal, accounting, and regulatory obligations.

  1. WhatsApp Business and Meta

MTIC uses the WhatsApp Business Platform provided by Meta to communicate with customers. When you communicate with us through WhatsApp, your telephone number, messages, and related information may be processed by Meta in accordance with Meta’s and WhatsApp’s applicable terms and privacy policies.

We only use WhatsApp communications for legitimate business purposes, including customer support, order processing, and sending requested or authorized business documents and notifications.

  1. Odoo Services

We use Odoo to manage business activities such as customer records, orders, invoices, deliveries, and communications. Personal data may be stored and processed through Odoo services in accordance with applicable contractual, security, and privacy requirements.

  1. Legal Basis

We process personal data when it is necessary to:

• Perform a contract or process a requested transaction.

• Respond to your request or provide customer service.

• Comply with a legal obligation.

• Pursue our legitimate business interests while respecting your rights.

• Obtain your consent where consent is required.

  1. Data Sharing

We do not sell or rent personal information.

We may share information only with service providers necessary to operate our business, including Meta/WhatsApp, Odoo, hosting providers, payment providers, delivery partners, professional advisers, or public authorities when legally required.

These parties receive only the information necessary to perform their services.

  1. International Data Processing

Some service providers may process or store information outside Morocco. Where applicable, we take reasonable measures to ensure that personal data is protected in accordance with applicable data-protection requirements.

  1. Data Retention

We retain personal information only for as long as necessary to provide our services, complete transactions, comply with accounting and legal obligations, resolve disputes, and protect our legitimate interests.

  1. Data Security

We apply reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse. However, no electronic transmission or storage system can guarantee absolute security.

  1. Your Rights

Subject to applicable law, you may request:

• Access to your personal data.

• Correction of inaccurate or incomplete information.

• Deletion of your personal data where legally permitted.

• Objection to or restriction of certain processing activities.

• Withdrawal of consent where processing is based on consent.

Requests may be submitted using the contact details below. We may need to verify your identity before processing a request.

  1. Cookies

Our website may use necessary cookies and similar technologies to operate correctly, maintain security, remember preferences, and improve the user experience. You may manage cookies through your browser settings.

  1. Children’s Privacy

Our services are intended for business and commercial use and are not directed to children. We do not knowingly collect personal information from children.

  1. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal obligations, or data-processing practices change. The latest version will remain available on this page with its effective date.

  1. Contact Us

For questions or requests concerning this Privacy Policy or your personal data, contact:

MTIC

Nouaceur, Casablanca, Morocco

Email: mtic.com@gmail.com

Website: https://www.mtic.net